Leah Muller: A Journey from a Mother’s Concern to a Pillar of Support at the Hospital

Leah Muller’s connection with the Red Cross War Memorial Children’s Hospital began not as an employee, but as a concerned mother. When her daughter was just a year and six months old, Leah noticed that something was not right with her vision. Her daughter’s habit of winking one eye while looking into the sunlight, which others found endearing, struck Leah as unusual. Trusting her instincts, she brought her daughter to the Hospital, where a thorough examination revealed the need for corrective surgery. The operation was a success, and Leah’s daughter has worn spectacles ever since, with her vision steadily improving over the years.
This experience with the Hospital left a profound impact on Leah, giving her a deep sense of trust and gratitude for the care her family received. Years later, Leah joined the Hospital staff, where she has become an essential part of the team, working as an administration clerk at the Central Booking Station.
For the past 16 years, Leah has been the welcoming face at the Central Booking Station, interacting with an average of 60 to 70 patients daily. Her warm and empathetic approach is a source of comfort for many, and she is often recognised as “Miss Red Cross” even outside of work. Leah takes great pride in treating everyone who comes to her with the same level of respect and kindness, a principle she holds dear in her role.
Leah’s work at the Hospital is more than just a job to her; it’s a calling. She finds immense satisfaction in helping patients, especially those who may be elderly, unfamiliar with the Hospital, or struggling with literacy. Whether it’s guiding a lost grandmother to the right department or explaining the Hospital’s processes to a confused parent, Leah’s dedication shines through in every interaction. “When I can help someone just to direct them to where they need to be, it makes my day,” she says.
Her pride in the Hospital is evident in her words. Leah believes wholeheartedly that the Hospital is the best place for children to receive care, not only because of the high-quality medical treatment but also because of the supportive, compassionate environment fostered by the staff. This sense of family and community is what Leah cherishes most about her work.
Even when faced with personal challenges, such as her recovery from a serious illness, Leah found strength in returning to work. The encouragement and care from her colleagues and the positive energy of the Hospital helped her heal. “It’s not just the healing environment for kids; it’s for us as well,” Leah reflects.
Leah Muller’s journey from a worried mother to a dedicated Hospital staff member is a testament to the power of compassion and commitment. Her story is a reminder that the Hospital is not just a place for treating illnesses, but a place where both patients and staff find hope, support, and a sense of belonging. Through her work, Leah continues to touch the lives of countless families, offering them the same care and comfort that once made such a difference in her own life.