12 Years of Lizelle Moller’s Care, Protection, and Comfort

In the bustling corridors of the Red Cross War Memorial Children’s Hospital, there are countless unsung heroes whose dedication to their work goes unnoticed by many. One such hero is Lizelle Moller, a security guard who has been a pillar of strength and compassion at the Hospital since 2012.
Her role at the Hospital has evolved significantly over the years. Initially stationed at another facility, she moved to her current post at the Intensive Care Unit (ICU) in 2017, where she has become an integral part of the Hospital community. Known by nearly everyone in the Hospital, Lizelle is more than just a security guard—she is a source of comfort and reassurance for families going through the toughest times of their lives.
As a single mother of four, Lizelle understands the struggles and worries of the parents she meets every day. Her own experience with the Hospital as a mother further deepened her connection to the place and its people. “My 16-year-old daughter had an emergency operation here when she was younger, and the doctors made me feel comfortable. It’s a good hospital. I tell everybody that because I’ve experienced it myself,” she proudly states.
Lizelle’s role extends far beyond the traditional duties of a security guard. Whether guiding lost parents to the right department, comforting a distressed child, or stepping in to assist wherever needed, she embodies the spirit of compassion that defines the Hospital. Her presence is particularly invaluable when dealing with sensitive cases, such as children who have suffered abuse. “They sometimes ask me to look after the kids, and I’ll go to the wards every day to check on them until they find a home,” she explains. Though it can be emotionally challenging, Lizelle approaches these situations with a unique blend of empathy and professionalism, providing motherly love without crossing the boundary of attachment.
“I know it’s not my child, but I must put myself in their shoes. If my child was in that situation, I would want someone to treat them with love and care,” Lizelle says, underscoring her ability to balance compassion with the emotional distance required in her line of work.
Lizelle’s dedication has not gone unnoticed. Despite the frequent changes in security companies, she has remained a constant at the ICU, trusted and respected by both her employers and the Hospital staff. “The organization that oversees our security insists on keeping me here because of the service I provide,” she says humbly.
In her 12 years at the Hospital, Lizelle has become a vital part of the fabric that holds the institution together. Her story is a testament to the impact that one person can have, not just through the responsibilities outlined in their job description, but through the small acts of kindness and understanding that make a world of difference to those in need.